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Warranty / Terms & Conditions
Please read the following Terms & Conditions carefully before using our repair services.
At MKC Camberwell, all completed repairs include a limited warranty of up to 6 months from the repair completion date, covering defects related to the replaced part or workmanship only.
This warranty is provided in addition to your rights under the Australian Consumer Law.
Warranty Coverage
Our warranty covers:
Faults relating to the replaced component
Defects caused by repair workmanship
Parts supplied and installed by MKC Camberwell
All warranty claims are inspected and assessed by our technicians before approval. For warranty assistance, please contact us at: info@mkccamberwell.au
Warranty Exclusions
The warranty does not cover:
Physical damage, accidental drops, cracks, pressure damage, or liquid damage
Damage caused by misuse, neglect, or unauthorised repairs
Software-related issues, viruses, account problems, or data recovery
Pre-existing motherboard or internal hardware faults not related to the original repair
Devices previously repaired or opened by another repair provider after our service
Customer-supplied parts not purchased through MKC Camberwell
Normal wear and tear over time
Important Repair Information
Some devices may display notifications such as “Unknown Part” or similar messages after repair. This is common on certain devices after replacement parts are installed and does not affect functionality.
Customers are strongly advised to back up all personal data before repair. MKC Camberwell is not responsible for any data loss during the repair process.
Opening a device may reduce or remove its original water-resistant seal. We cannot guarantee waterproof or water-resistant performance after repair.
Assessment Fee
A diagnostic/assessment fee may apply to devices requiring detailed inspection. This fee will be discussed before proceeding and may be deducted from the final repair cost if the repair is approved.
Refund Policy
Approved refunds will only be processed once any installed parts supplied by MKC Camberwell are returned. Refunds are subject to inspection and approval.
Uncollected Devices
Devices left uncollected for more than 90 days after repair completion or customer notification may be disposed of or recycled in accordance with applicable regulations.
Privacy Policy
At MKC Camberwell, accessible from https://mkccamberwell.au/, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect the following information:
Name and contact details (such as phone number and email address)
Information related to service enquiries or device submissions
Messages sent through contact forms or email
Basic website usage data such as pages visited and interaction behaviour
2. How We Use Information
We use your information to:
Respond to enquiries and provide customer support
Process service requests and communication
Improve our website, services, and customer experience
Send updates related to your request or enquiry
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website performance and functionality
Analyse website traffic and user behaviour
Support advertising and measurement tools such as Google services
You can disable cookies in your browser settings at any time.
4. Third-Party Services
We may use third-party tools such as:
Google Analytics for website performance tracking
Google Ads for advertising and remarketing
These services may collect non-personal data according to their own privacy policies.
5. Data Protection
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
6. Data Sharing
We do not sell or rent your personal data. Information is only shared when required by law or to fulfil your requested service.
7. Your Rights
You may request access, correction, or deletion of your personal data by contacting us.
